Paxton Green Time Bank Values These values have been developed with Paxton Green Time bank members to create a safe environment where people feel respected and supported. We encourage you to maintain these values and support others to do so whilst on an assignment/representing the timebank.
Confidentiality and Respect

  • Respect another’s privacy if someone tells you something in confidence
  • Respect each other’s beliefs and don’t pressure another member to accept your religious beliefs or political views.  On an assignment don’t solicit or accept money, gifts or tips from each other or ask someone to sell something on your behalf.
  • Try to leave any prejudices and snap judgements outside the Time Bank.

Punctuality and Reliability

  • When timebanking, you can do as much or as little as you can manage. There are times when it is necessary to inform us/members if you cannot attend an event or engagement.
    If you are going to be late or need to cancel an appointment with another member, please phone them.
  • Let the broker or member know if you are going to be late to a Timebanking event/activity you are expected at.
    When doing a task for another member
  • Before you begin the task, agree with the recipient how the task will get done
  • Give clear instructions to the person who is helping you. Clarify instructions with each other if necessary
  • Let us know about the good things that you are doing. Remember to keep a record of your exchanges!


When things don’t work out

There will be times when the exchange just doesn’t work out for you. This is ok – you don’t have to get on with everyone! If things become difficult:

  • Talk to the other person first to see if you can solve the issue together. You may need to agree to disagree! Let the broker know if you have concerns.
  • You can say no if you are asked to do something you don’t want to. Be firm, but polite
  • If you feel physically or verbally threatened or you feel exploited, let your broker know as soon as you can

Equalities Statement
Equality and diversity are vital to us. We seek to show this in all our work.

  • As an equal opportunities and equal access organisation we will provide and promote equality of opportunity regardless of individual differences between people. This means that you will have the same level of service as everyone else who joins the time bank.
  • We seek to ensure that inclusion is at the heart of all our work regardless of who you are or how you identify yourself whether man, woman, transgender, lesbian, gay, bisexual, disabled, and of your ethnic origin, immigration status, religion or belief, age, income, any record of offence or other criterion not mentioned here
  • We recognise that some people may say or do things which are unacceptable and incompatible with our Equalities Policy. We will do all we can to challenge such behaviour. In cases where intervention is possible a gentle approach will be adopted which aims to alter attitudes and behaviour while maintaining support for the people affected by the challenging behaviour.
    * A copy of our full Equalities Policy can be provided on request.

Code of Conduct
This code of conduct is designed to give guidance for ensuring the time bank runs effectively and to encourage mutual respect for everyone involved.

  • Members work within the Time bank Equalities Policy
  • Members listen to each other and respect individual differences and viewpoints
  • In line with our Equalities Policy, members try not to use abusive or aggressive language/actions towards each other. If this happens frequently and at a level that intimidates others, we will speak to the person in confidence to try to support them to maintain their membership or if necessary, signpost them to more appropriate support.
  • Time bank members respect confidentiality – only sharing personal information with others if they have permission to do so.

Duty of Care
Time bank owes a “duty of care” to our members. At times we may have to breach confidentiality where a member is acting or likely to act in a way that could cause harm to themselves or put others at risk. This means we will, in most cases with the member’s permission, contact the person’s GP or support workers or other relevant person. Staff will always discuss this first with you before taking action.

A printable copy of the Values can be found here